Launching 13th May!
PRIVACY POLICY
This Privacy Policy explains how Trizey Limited collects, uses, stores and protects your personal data when you use our website, enter our competitions, contact us, or otherwise interact with us. This policy applies to our website, social media pages, and postal entries submitted through our free entry route.
1. Introduction
This Privacy Policy explains how Trizey Limited (“we”, “us”, “our” or the “Promoter”) collects, uses, stores and protects your personal data when you:- use our website;
- create an account;
- enter our competitions (including via the free postal entry route);
- contact us; or
- otherwise interact with our services.
This policy applies to our website, social media platforms, and any postal entries submitted to our competitions.We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:Trizey Limited
Company Number: 17053160
Registered Office:
167–169 Great Portland Street
London
W1W 5PF
EnglandEmail: support@trizey.com
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
Identity & Contact Data- Full name
- Residential address
- Email address
- Telephone number
Account Data- Username and login details
- Account preferences
- Entry history
Transaction Data- Details of entries purchased
- Payment confirmations
- Order history
Note: Payment card details are processed securely by our payment provider and are not stored by Trizey Limited.
Prize & Verification Data- Bank details (for payment of cash prizes)
- Proof of identity (e.g. passport or driving licence)
- Proof of age (to confirm eligibility)
Technical Data- IP address
- Browser type and version
- Device type
- Operating system
Usage Data- Website activity
- Interaction with competitions
- Preferences and interests
Marketing & Communications Data- Preferences for receiving marketing
- Responses to surveys or promotions
Media Data (with consent)- Images, videos, or voice recordings of winners for promotional purposes
4. Free Entry Route Data
If you enter a competition via our free postal entry route, we may collect:- Your name
- Postal address
- Email address
- Telephone number
- Competition details
This data is used to process, verify and allocate your entry in the same way as online entries.
5. Winner Verification & Prize Fulfilment
If you win a prize, we may request additional personal data to:- verify your identity and eligibility;
- prevent fraud;
- arrange delivery of physical prizes;
- process payment of cash prizes.
This may include copies of identification documents and bank details.
6. How and Why We Use Your Personal Data
We use your personal data to:- create and manage your account;
- process competition entries;
- allocate entry numbers;
- contact winners;
- deliver prizes;
- respond to enquiries and complaints;
- improve our services and website;
- detect and prevent fraud or misuse;
- comply with legal and regulatory obligations.
7. Lawful Basis for Processing
We rely on the following legal bases:
Contractual Necessity
To enter you into competitions, manage your account, and deliver prizes.
Legal Obligation
To comply with applicable laws, including fraud prevention, accounting and regulatory requirements.
Legitimate Interests
To operate and improve our business, maintain website security, and prevent misuse.
Consent
Where you have agreed to receive marketing communications or participate in promotional content. You may withdraw your consent at any time.
8. Communications
We may contact you:- to confirm entries and provide updates;
- to notify you if you win a prize;
- to respond to enquiries or complaints;
- to notify you of changes to our terms or policies;
- for marketing purposes (only where you have opted in).
9. Publicity & Winner Content
If you win a prize, we may ask for your consent to use your:- name;
- image;
- voice;
- photographs or video footage
for promotional purposes on our website and social media channels.Participation is entirely optional and will not affect your entry or your chances of winning.
10. Cookies
Our website uses cookies to improve functionality and user experience.Cookies are small text files stored on your device which help us:- recognise returning users;
- maintain login sessions;
- analyse website traffic;
- improve performance.
You can control or disable cookies through your browser settings.
11. Embedded Content & Third-Party Platforms
Our website may include embedded content such as videos, images or social media feeds.Embedded content from third-party websites behaves as if you have visited those websites directly and may collect data, use cookies, and monitor your interaction.We are not responsible for the privacy practices of third-party platforms.
12. Data Sharing
We may share your personal data with:- payment processors and financial service providers;
- fraud prevention and security providers;
- prize suppliers and delivery partners;
- IT and hosting service providers;
- professional advisers (e.g. accountants, legal advisers);
- regulators, courts or law enforcement where required.
We only share data where necessary and ensure appropriate safeguards are in place.
13. Data Retention
We retain personal data only for as long as necessary, including for:- administering competitions;
- fulfilling prizes;
- complying with legal, accounting and reporting obligations;
- resolving disputes and preventing fraud.
Typically:- Entry and transaction data may be retained for up to 7 years
- Verification documents are retained only as long as necessary
14. Your Rights
You have the following rights under UK GDPR:- Access – request a copy of your personal data
- Rectification – correct inaccurate or incomplete data
- Erasure – request deletion of your data (where applicable)
- Restriction – limit how we use your data
- Objection – object to processing based on legitimate interests
- Withdraw consent – where processing is based on consent
To exercise your rights, contact us at support@trizey.com
15. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.
17. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact: support@trizey.com
Connect
support@trizey.com
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